Duty Manager

Bamford Collection; Carterton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A respected hospitality establishment in Carterton is seeking a Duty Manager to lead their vibrant front-of-house team. Key responsibilities include ensuring high service standards and managing daily operations. Ideal candidates will have supervisory experience in the hospitality sector, excellent communication skills, and a commitment to guest satisfaction. Benefits include a competitive salary of £15 per hour plus TRONC, discounts on products, and a pension scheme with contributions. Join a community-focused venue offering a warm atmosphere and delicious seasonal menu.

Benefits

Discounts on products and dining

Private medical insurance

Pension scheme

Mental health support

Qualifications

• Proven experience in a hospitality supervisory or management role.
• A strong commitment to delivering exceptional service.
• Professional appearance and attitude required.

Responsibilities

• Lead and inspire a vibrant front-of-house team.
• Maintain service standards and ensure guest satisfaction.
• Manage daily operations and banking procedures.

Skills

Excellent communication skills

Team leadership

Guest-focused mindset

Cash management

Attention to detail

Multitasking under pressure

Tools

Reservation system proficiency

Job description

Overview

Be the Heart of Hospitality and join us as Duty Manager at The Three Horseshoes. You'll be supporting our senior management in steering the ship, making sure our bar is buzzing, our dining spaces are thriving, and every guest has a reason to come back. If you're a natural leader with a passion for hospitality and a knack for creating unforgettable guest experiences, this role is your opportunity to shine.

Found in the heart of the Cotswolds' picturesque Windrush Valley, The Three Horseshoes is a beautifully restored 18th-century pub brimming with charm, character, and community spirit. It offers a warm welcome with locally brewed ales, craft beers, and a seasonal menu of comforting pub classics and wood-fired pizzas. With a number of elegantly styled rooms, a spacious garden overlooking the rolling hills of the countryside, and regular live acoustic music, it\'s the perfect countryside retreat for food lovers, walkers, and weekend explorers alike.

Responsibilities

• Lead and inspire a vibrant front-of-house team, maintaining high energy and service standards throughout the day.
• Keep service standards high and spirits even higher.
• Take ownership of daily operations and make your mark.
• Lead the day-to-day operations in the absence of the Restaurant & Bars Manager.
• Support the Food & Beverage operation as per the department\'s requirements. This may include breakfast, lunch or dinner service working in the restaurant or on the bar.
• Deliver outstanding guest service, ensuring every guest feels welcomed and well cared for.
• Greeting and welcoming guests in and out for overnight stays.
• Explaining pub facilities such as restaurant/bar hours, breakfast service, amenities.
• Answering guest questions about the local area, events, and attractions.
• Taking reservations for rooms, tables, or special events.
• Maintain cleanliness, presentation, and stock levels across all public areas, including the bar and guest spaces.
• Manage daily banking and site closing procedures.
• Ensure all compliance tasks, health & safety checks, and mandatory training requirements are up to date and properly documented.

Qualifications

• Proven experience in a hospitality supervisory or management role, ideally within a luxury bar or restaurant environment.
• Excellent communication and team leadership skills with the ability to delegate effectively.
• A guest-focused mindset with a strong commitment to delivering exceptional service.
• Confident in managing site operations, including cashing up and handling customer feedback.
• Highly organised with strong attention to detail and the ability to multitask under pressure.
• Professional appearance and attitude, with a strong sense of personal responsibility.
• Proficiency in using a reservation system and good telephone manner.

Benefits

• SALARY: 15 per hour + TRONC, paid weekly. HOURS: 30 hours per week, including evenings and weekends.
• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one.
• Volunteering Days: One paid day per year to volunteer with a charity of your choice.
• Private Medical: Subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us.
• Life Assurance: Cover equivalent to one year of your annual salary.
• Mental Health Support: 24 hour access to our Employee Assistance Programme.

About gratuities and service charge: Gratuities are paid on a pro rata basis. It is estimated that in 2026 full-time employees can expect to receive in the region of 4,000 in addition to their annual salary.