Duty Manager

Af Blakemore & Son Ltd; Bala; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Holiday entitlement

Bonus potential

Cycle to work scheme

Staff discount

Pension scheme

Flexible hours

Job summary

A.F. Blakemore & Son Ltd in Bala is seeking a dynamic Duty Manager for our SPAR store. The role covers daytime hours, leading a team, delivering excellent customer service and driving sales through Brilliant Basics.

We offer a competitive hourly rate of £13.75, a bonus opportunity, and flexible hours to cover sick and holiday. Candidates should have proven leadership in food retail, strong communication, and a proactive, customer-focused approach.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to developing own skills and apply learning to improve own performance.

Responsibilities

• Support the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assist the Store Manager to deliver all store operations, objectives and KPI’s.
• Manage, coach and support colleagues, developing a motivated and empowered team.
• Carry out performance management/absence management as appropriate.
• Occasionally open/close the store and ensure colleague safety and stock/cash security during shifts.
• Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Be a role model and lead the team to deliver exceptional customer experience.
• Work with colleagues to promote the store and engage with the local community.
• Adhere to all company policies and procedures.

Skills

Leadership experience

Customer service excellence

Planning and Organisation

Communication & influence

Decision making

Collaborative working

Positive attitude

Professional development

Job description

Duty Manager (SPAR) Bala

£13.75 p/h, plus bonus opportunity

Minimum 16 hours p/w- more to cover sick and holiday

Monday-Friday 3-11

Must be over 18

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Bala SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Bala SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Responsibilities:

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Duty Manager Skills Required:

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What's in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development opportunities
• Gain hands-on experience in a high volume, fast paced environment
• Enhanced Maternity & Paternity pay packages
• Flexible working hours opportunity
• Excellent additional benefits package including: Early access to your pay through ‘EarlyPay’24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday - Purchase SchemeLong Service Awards

If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.

Inclusive environment

as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.