Duty Manager – Night Shift Bonus (Glasgow)

SSP Group; Glasgow; Hybrid; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family app

Award-winning training

Job summary

SSP Group in Glasgow Central Station is seeking a Duty Manager to lead a busy hospitality team. You’ll open and close the site, manage daily operations, and guide staff through busy shifts to maintain a high-energy, welcoming atmosphere.

You will inspire great customer service, be the go-to person for queries, and focus on performance improvements. Previous team leadership in hospitality or retail is ideal.

Qualifications

• Experience leading a team in hospitality or retail.
• Willing to work full-time (30+ hours per week).
• Must be 18+ to perform certain tasks or shifts.

Responsibilities

• Open and close the venue; manage daily operations.
• Lead the team through busy shifts with energy and positivity.
• Inspire staff to deliver excellent customer service and handle queries.
• Stay informed about unit performance and drive improvements.
• Be the go-to person for customers and team queries.

Skills

Team leadership

Customer service

Shift management

Problem solving

Job description

SSP Group in Glasgow Central Station is seeking a Duty Manager to lead a busy hospitality team. You’ll open and close the site, manage daily operations, and guide staff through busy shifts to maintain a high-energy, welcoming atmosphere.

You will inspire great customer service, be the go-to person for queries, and focus on performance improvements. Previous team leadership in hospitality or retail is ideal.