Shift Leader, Hospitality & Customer Experience

SSP; Burton End; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Discounts

Friends & Family Discount App

Award-winning training

Job summary

SSP is seeking a Duty Manager in the United Kingdom to take charge of opening and closing duties while guiding a front-line team through busy shifts. You will maintain a positive atmosphere, drive customer service excellence, and address team and customer inquiries with confidence.

The role emphasizes leadership, performance awareness, and a commitment to improvements across daily operations. A robust references check and 18+ age requirement apply, with 30–40 hours weekly.

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail role is preferred.
• 5 years of references and Criminal Record Check required.
• 18 years of age or over for certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Customer service

Problem solving

Communication

Job description

SSP is seeking a Duty Manager in the United Kingdom to take charge of opening and closing duties while guiding a front-line team through busy shifts. You will maintain a positive atmosphere, drive customer service excellence, and address team and customer inquiries with confidence.

The role emphasizes leadership, performance awareness, and a commitment to improvements across daily operations. A robust references check and 18+ age requirement apply, with 30–40 hours weekly.