Duty Manager: Lead Store Ops & Stellar Service

The Range; Romford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 Days of Annual Leave

25% In-Store Discount

High Street Discounts across hundreds

Focus on Promoting Internally

Personal Development

Job summary

The Range Tiverton is seeking a Duty Manager to support daily store operations, deliver outstanding customer service and lead a team on the shop floor. Working with the Store Manager, you will coach colleagues, uphold high standards and ensure smooth, safe trading.

You will handle customer queries, manage queues during peak times, oversee merchandising, stock flow and compliance with Health & Safety. A hands-on, flexible approach and strong leadership are essential to thrive in our fast-paced

Qualifications

• Previous retail supervisory, team leader or management experience.
• A passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Good organisational and problem-solving ability.
• The ability to motivate and support colleagues.
• A hands-on and flexible approach.
• Confidence working in a fast-paced retail environment.

Responsibilities

• Deliver a friendly, helpful and efficient customer experience at all times.
• Lead by example in providing excellent customer service.
• Support effective queue management and customer flow during busy periods.
• Resolve customer queries and complaints professionally.
• Promote a positive and engaging in-store experience.
• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Provide coaching and performance feedback.
• Help maintain a positive, productive and collaborative working environment.
• Ensure company policies and standards are consistently followed.
• Ensure the store is clean, organised and ready for trade each day.
• Maintain high merchandising and presentation standards.
• Support promotional activity and stock availability.
• Monitor deliveries, stock movement and warehouse organisation.
• Assist with opening and closing procedures.
• Support store security procedures including cash and stock control.
• Ensure health & safety procedures are followed at all times.
• Assist with accident logs, safety records and risk assessments.
• Monitor EPOS and pricing compliance.
• Ensure operational procedures are delivered accurately and consistently.

Skills

Retail supervision

Customer service

Team leadership

Communication

Organisational skills

Problem solving

Hands-on approach

Adaptability

Job description

The Range Tiverton is seeking a Duty Manager to support daily store operations, deliver outstanding customer service and lead a team on the shop floor. Working with the Store Manager, you will coach colleagues, uphold high standards and ensure smooth, safe trading.

You will handle customer queries, manage queues during peak times, oversee merchandising, stock flow and compliance with Health & Safety. A hands-on, flexible approach and strong leadership are essential to thrive in our fast-paced