Duty Manager - Lead Shifts & Guest Care (Permanent)

Whitbread PLC; Brackley; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Permanent contract with guaranteed hrs

Full training and support

Career progression

Whitbread Benefits Card – up to 60%**

Company pension

Job summary

Premier Inn is hiring a Duty Manager in Brackley. You will lead shifts, coordinate reception, housekeeping and restaurant tasks to ensure guests have a great stay.

You’ll motivate and coach the team, handle guest queries and resolve issues during busy periods, while reporting to the Hotel Manager and supporting the wider leadership team. This role offers a permanent contract with guaranteed hours, full training, and a clear path to higher responsibilities within Whitbread plc’s Premier Inn

Qualifications

• Experience leading teams in busy customer-facing environments.
• Ability to work across multiple hotel departments and coordinate with different teams.
• Willingness to work evenings, weekends and peak periods.

Responsibilities

• Lead hotel shifts and deliver pre-shift briefings.
• Coach team members and support guests throughout the shift.
• Resolve guest issues and contribute to guest safety and smooth operation.
• Collaborate closely with the Hotel Manager and leadership team.

Skills

Leadership

Guest service

Team coaching

Decision making

Job description

Premier Inn is hiring a Duty Manager in Brackley. You will lead shifts, coordinate reception, housekeeping and restaurant tasks to ensure guests have a great stay.

You’ll motivate and coach the team, handle guest queries and resolve issues during busy periods, while reporting to the Hotel Manager and supporting the wider leadership team. This role offers a permanent contract with guaranteed hours, full training, and a clear path to higher responsibilities within Whitbread plc’s Premier Inn