Duty Manager: Lead Shifts & Guest Experience (Permanent, 32h)

Premier Inn; Penrith; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Permanent contract

Guaranteed hours

Full training

Career path

Whitbread Benefits Card

Pension

Job summary

Whitbread PLC’s Premier Inn in Penrith is seeking a Duty Manager to lead hotel operations during shifts, coordinating reception, housekeeping and the restaurant to ensure guests enjoy a great stay. You’ll help deliver pre-shift briefings, coach colleagues and resolve guest questions with calm leadership.

You’ll work on evenings and weekends, with 32 guaranteed hours per week in a permanent contract. No prior hotel experience is required, and this role offers a clear path toward Hotel Manager

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

Job description

Whitbread PLC’s Premier Inn in Penrith is seeking a Duty Manager to lead hotel operations during shifts, coordinating reception, housekeeping and the restaurant to ensure guests enjoy a great stay. You’ll help deliver pre-shift briefings, coach colleagues and resolve guest questions with calm leadership.

You’ll work on evenings and weekends, with 32 guaranteed hours per week in a permanent contract. No prior hotel experience is required, and this role offers a clear path toward Hotel Manager