Duty Manager: Lead Shifts, Delight Guests & Coach Team

Premier-Inn; Hereford; On-site; GBP 6,900 - 12,000; Full time

Job summary

Premier Inn Hereford is seeking a Duty Manager to lead shifts on the floor across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has everything it needs.

You'll be out on the floor, helping your team, answering guest questions, and coordinating with the Hotel Manager to keep operations running smoothly. This permanent role offers guaranteed hours and a clear path to progression.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

Job description

Premier Inn Hereford is seeking a Duty Manager to lead shifts on the floor across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has everything it needs.

You'll be out on the floor, helping your team, answering guest questions, and coordinating with the Hotel Manager to keep operations running smoothly. This permanent role offers guaranteed hours and a clear path to progression.