Duty Manager: Lead Safe, Welcoming Leisure Centre

Serco Limited; Basingstoke and Deane; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Free swimming lessons

Holiday clubs for child

21 days holiday

Pension contribution

Training and development

Wellbeing app discounts

Retail discounts

Job summary

Serco Limited, acting on behalf of Shropshire Community Leisure Trust, is seeking a Duty Manager at Whitchurch Swimming and Fitness Centre. The role covers managing daily operations, safety, and service quality to deliver a welcoming experience for visitors.

You will lead shifts, coordinate staff, and respond to incidents, contributing to continuous improvement and community health goals. A proactive, customer-focused approach and relevant industry qualifications are encouraged.

Qualifications

• Experience in leisure, sports or customer-focused operational environments.
• Strong leadership and organisational skills to coordinate colleagues.
• Willingness to obtain relevant industry qualifications (NPLQ, NPPP, First Aid at Work).

Responsibilities

• Manage day-to-day operation of the facility, ensuring safety and high standards.
• Lead and support colleagues during shifts, allocate tasks, ensure service delivery.
• Promote health and safety culture and ensure compliance with policies and legislation.
• Respond to incidents and emergencies, taking control when required.
• Monitor facility performance and drive continuous improvement using KPIs.
• Build relationships with customers, partners and stakeholders for a welcoming experience.

Skills

Leadership

Customer service

Health & safety

Incident response

Operations management

Problem solving

Job description

Serco Limited, acting on behalf of Shropshire Community Leisure Trust, is seeking a Duty Manager at Whitchurch Swimming and Fitness Centre. The role covers managing daily operations, safety, and service quality to deliver a welcoming experience for visitors.

You will lead shifts, coordinate staff, and respond to incidents, contributing to continuous improvement and community health goals. A proactive, customer-focused approach and relevant industry qualifications are encouraged.