Leisure Centre Duty Manager & Team Leader (Lifeguard)

Serco Limited; Royal Tunbridge Wells; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym membership for you and yourim

Free safeguarding training and DBS

Free swimming lessons and holiday club

21 days' holiday plus bank holidays

6% employer matched pension

Training and development opportunities

Employee Assistance Programme

Retail discounts

Job summary

Leisure Solutions Community Trust is seeking a Duty Manager to lead the day-to-day operation of the leisure centre, creating a safe, welcoming environment for customers of all ages. You will support colleagues, maintain high standards and ensure activities run smoothly, making a positive difference in the community.

In this role you’ll oversee health and safety, drive sales and member engagement, manage rotas, and lead a team to deliver excellent service.

Qualifications

• Proven experience in leisure, hospitality or retail management.
• Lifeguard background with supervisor experience.
• Strong health and safety knowledge with leadership during emergencies.
• Commercial awareness with experience supporting sales or customer engagement.
• Ability to organise, prioritise and manage multiple operational demands.
• Excellent communication and interpersonal skills; able to motivate others.
• Confident and capable swimmer.
• National Pool Lifeguard Qualification (NPLQ) or willingness to work towards it.
• National Pool Plant Operators certificate or willingness to work towards it.

Responsibilities

• Lead on health, safety and quality, ensuring compliance and safe systems of work.
• Drive commercial performance by supporting sales activity, member retention and excellent customer service standards.
• Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively.
• Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation.
• Lead, coach and develop colleagues, supporting growth and consistent performance across the team.
• Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs.
• Support with Lifeguarding duties as required.

Skills

Leisure management

Lifeguard supervision

Health & safety

Sales & service

Team leadership

Communication

Swimming

Job description

Leisure Solutions Community Trust is seeking a Duty Manager to lead the day-to-day operation of the leisure centre, creating a safe, welcoming environment for customers of all ages. You will support colleagues, maintain high standards and ensure activities run smoothly, making a positive difference in the community.

In this role you’ll oversee health and safety, drive sales and member engagement, manage rotas, and lead a team to deliver excellent service.