Duty Manager: Lead Retail Team & Drive Customer Experience

Iceland; Watford; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

15% discount in Iceland and The Food 


28 days holiday (including Bank Holidg

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career progression opportunities

Inclusive work environment

Job summary

Iceland in Watford is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping deliver great availability for customers.

You will lead the store on shifts, engage with colleagues, drive sales, and uphold cash handling and service standards, contributing to an inclusive culture and career development.

This role offers a hands-on leadership position in a busy retail environment.

Qualifications

• Experience in a retail management or supervisory role is preferred.
• Excellent communication with colleagues to deliver tasks effectively.
• Ability to plan and organise shifts efficiently.
• Provide balanced feedback to improve performance.
• Lead the team to deliver a great store experience.

Responsibilities

• Maximise profit by ensuring strong availability and suggesting sales actions.
• Engage, develop and retain great people by supporting the store team.
• Follow processes and policies to deliver consistent service and cash handling.
• Demonstrate leadership to motivate the team and deliver a best-in-class store.

Skills

Retail management

Communication

Shift planning

Feedback

Team leadership

Job description

Iceland in Watford is seeking a committed Duty Manager to join our team. You will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts, helping deliver great availability for customers.

You will lead the store on shifts, engage with colleagues, drive sales, and uphold cash handling and service standards, contributing to an inclusive culture and career development.

This role offers a hands-on leadership position in a busy retail environment.