Duty Manager

Warner Hotels; Windsor; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free gym & leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to work scheme

Aslan discounts and rewards

Employee assistance programme

Free parking onsite

Job summary

Warner Hotels is recruiting a Duty Manager for its Runnymede on Thames property. You will be the face and operational heartbeat during shifts, leading from the front across reception, housekeeping, F&B and night operations to deliver service excellence.

We seek a proactive leader with hospitality experience, strong communication, and a focus on safety and guest satisfaction. Enjoy staff coaching, development opportunities, and a range of hotel benefits.

Qualifications

• Experience in guest-facing supervisory or management roles in hospitality.
• Strong leadership and team coaching skills.
• Excellent written and verbal communication with guests and colleagues.

Responsibilities

• Maintain a visible management presence across guest areas and engage with guests; resolve concerns professionally.
• Ensure consistent service across bars, restaurants and entertainment spaces.
• Lead from the front during shifts; oversee reception, housekeeping, F&B and night operations.
• Take responsibility for guest and team safety; attend first-aid incidents and ensure safety compliance.
• Coach staff in-the-moment to uphold standards and service excellence.
• Coordinate cross-department communication and act as escalation point for supervisors.
• Monitor energy use and implement cost-conscious decisions without compromising guest experience.

Skills

Guest service

Leadership

Communication

Problem solving

Health & Safety knowledge

First Aid

Education

Hospitality management qualification

Tools

POS systems

Job description

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Warner Hotels are recruiting for a Duty Manager. As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations., Guest Experience and Service Excellence

• Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
• Apply appropriate compensation in line with guidelines.
• Monitor bars, restaurants and entertainment areas for consistent service standards.

Health, Safety and Security

• Take responsibility for guest and team safety; attend first-aid incidents.
• Ensure compliance with fire, health & safety and licensing regulations
• Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
• Complete structured evening checklist to maintain standards.
• Monitor lighting, heating, ambience, cleanliness and presentation.
• Observe service delivery and coach in-the-moment.

Team Leadership and Communication

• Act as escalation point for supervisors.
• Maintain strong cross-department communication.
• Adapt style to different personalities; lead calmly under pressure.

Financial and Energy Awareness

• Monitor operational efficiency; turn off unnecessary utilities.
• Make cost-conscious decisions without compromising guest experience.
• Follow guidelines for compensation; protect stock and revenue.
• Strong knowledge of Health & Safety legislation.
• First Aid qualification (or willingness to obtain).
• Knowledge within the F&B departments to be able to support on shift.
• Excellent customer service track record.
• Strong problem-solving ability.
• Calm and professional under pressure.
• Confident decision-maker.
• High attention to detail.
• Excellent written and verbal communication skills.
• Proven experience in a supervisory or management role within hospitality.
• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.