Duty Manager — Lead Frontline Teams & Guest Experience

Whitbread; Bromsgrove; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

supermarkets and more

Job summary

Whitbread’s Bromsgrove Central location is looking for a Duty Manager to help lead the hotel each shift. This is a hands-on role across reception, housekeeping and the restaurant, with 32 guaranteed hours per week and a fixed-term contract until December 2026.

If you enjoy leading from the front, solving problems and delivering great guest experiences, this role offers progression toward Hotel Manager, plus training and benefits from day one.

Qualifications

• Experience leading teams in a busy, guest-facing environment.
• Proven ability to communicate clearly and coach staff.
• Willingness to work evenings and weekends as required.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and resolve problems.
• Jump in to support different teams from reception to restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Customer service

Problem solving

Job description

Whitbread’s Bromsgrove Central location is looking for a Duty Manager to help lead the hotel each shift. This is a hands-on role across reception, housekeeping and the restaurant, with 32 guaranteed hours per week and a fixed-term contract until December 2026.

If you enjoy leading from the front, solving problems and delivering great guest experiences, this role offers progression toward Hotel Manager, plus training and benefits from day one.