Duty Manager: Lead Busy Hotel Ops & Grow Your Career

Whitbread; Worcester; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Benefits Card

Pension & Save As You Earn

Discounts & more

Job summary

Whitbread’s Premier Inn in Worcester is seeking a Duty Manager to lead shifts, support a multi‑department team and ensure a smooth guest experience across reception, housekeeping and restaurant.

You’ll be on the floor, driving guest satisfaction, coaching staff, and resolving issues quickly during busy periods. A strong customer‑facing background helps you thrive in this varied, hands‑on role.

Qualifications

• No hotel experience required; candidates from retail, supermarkets, restaurants, pubs, leisure, healthcare or customer service can apply.
• Confidence in making decisions, helping people and staying calm under pressure.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.

Job description

Whitbread’s Premier Inn in Worcester is seeking a Duty Manager to lead shifts, support a multi‑department team and ensure a smooth guest experience across reception, housekeeping and restaurant.

You’ll be on the floor, driving guest satisfaction, coaching staff, and resolving issues quickly during busy periods. A strong customer‑facing background helps you thrive in this varied, hands‑on role.