Duty Manager: Lead Frontline Hotel Ops, Guaranteed Hours

Premier-Inn; Carshalton; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Guaranteed hours

Full training

Career progression

Whitbread Benefits Card

Pension plan

Discounts

Job summary

Premier Inn Sutton in London is seeking a Duty Manager to lead shifts, support reception, housekeeping and restaurant teams, and ensure guests have a great stay. You’ll coach staff, resolve guest issues and maintain smooth hotel operations during your shift.

The role offers a permanent contract with guaranteed hours and a clear path to progression within the Premier Inn brand, with training and benefits included.

Qualifications

• Experience leading teams in busy customer-facing environments.
• Comfortable working shifts including evenings and weekends.
• Strong decision-making under pressure is valuable.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Coach team members throughout the day.
• Help guests with questions and resolve issues.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.

Skills

Team leadership

Guest service

Problem solving

Decision making

Job description

Premier Inn Sutton in London is seeking a Duty Manager to lead shifts, support reception, housekeeping and restaurant teams, and ensure guests have a great stay. You’ll coach staff, resolve guest issues and maintain smooth hotel operations during your shift.

The role offers a permanent contract with guaranteed hours and a clear path to progression within the Premier Inn brand, with training and benefits included.