Duty Manager: Lead Shifts & Guest Experience (Permanent)

Whitbread; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career path

Whitbread Benefits Card

Company pension

Save As You Earn

Job summary

Whitbread is seeking a Duty Manager for London Wandsworth Premier Inn to lead shifts and ensure a smooth hotel operation. You’ll work across reception, housekeeping and the restaurant to keep guests happy and the team well-supported.

With a permanent contract and 32 guaranteed hours per week, the role offers full training, clear progression paths, and Whitbread employee benefits. Ideal for someone who enjoys leading from the front and solving problems.

Qualifications

• Experience leading teams in busy customer-facing environments.
• Strong guest service mindset and problem-solving skills.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.

Job description

Whitbread is seeking a Duty Manager for London Wandsworth Premier Inn to lead shifts and ensure a smooth hotel operation. You’ll work across reception, housekeeping and the restaurant to keep guests happy and the team well-supported.

With a permanent contract and 32 guaranteed hours per week, the role offers full training, clear progression paths, and Whitbread employee benefits. Ideal for someone who enjoys leading from the front and solving problems.