Duty Manager: Lead Busy Hotel Ops & Guest Experience

Premier Inn; Christchurch; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Fixed term contract (until 25/02/2027)

Guaranteed 37.5 hours per week

Whitbread Benefits Card – up to 60% of

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Premier Inn Poole North is seeking a Duty Manager to help lead the hotel on shift. You’ll work across reception, housekeeping and the restaurant to ensure guests have a great stay while your team has everything it needs.

You’ll lead from the floor, coach colleagues, handle guest queries, and step in to support different departments during busy periods. A strong edge under pressure and ownership mindset are essential for success.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

Job description

Premier Inn Poole North is seeking a Duty Manager to help lead the hotel on shift. You’ll work across reception, housekeeping and the restaurant to ensure guests have a great stay while your team has everything it needs.

You’ll lead from the floor, coach colleagues, handle guest queries, and step in to support different departments during busy periods. A strong edge under pressure and ownership mindset are essential for success.