Duty Manager - Lead Shifts, Guest Care, Career Path

Whitbread PLC; Poole; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%…

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC is recruiting a Duty Manager at Poole North Premier Inn. You will lead shifts, coordinate across reception, housekeeping and restaurant, and ensure a great guest experience. This role involves supporting busy service periods and developing leadership skills to progress within the company.

Fixed Term Contract with guaranteed hours and full training. 37.5 hours per week at up to £13.86 per hour, location in Poole. Strong emphasis on decision-making, guest service and team leadership.

Qualifications

• Confident making decisions under pressure.
• Enjoy helping guests and solving problems.
• Proven ability to lead a team in a busy customer-facing environment.
• Experience in supervising or shift leadership is advantageous.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Customer service

Decision making

Calm under pressure

Communication

Job description

Whitbread PLC is recruiting a Duty Manager at Poole North Premier Inn. You will lead shifts, coordinate across reception, housekeeping and restaurant, and ensure a great guest experience. This role involves supporting busy service periods and developing leadership skills to progress within the company.

Fixed Term Contract with guaranteed hours and full training. 37.5 hours per week at up to £13.86 per hour, location in Poole. Strong emphasis on decision-making, guest service and team leadership.