Duty Manager - Lead Teams & Guest Experience

Whitbread PLC; Weymouth; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60% of

Company pension

Save As You Earn

Job summary

Whitbread PLC’s Premier Inn in Weymouth is seeking a motivated Hotel Duty Manager to ensure guest satisfaction and smooth daily operations. You’ll lead shifts, coordinate across reception, housekeeping and food service, and support the team to deliver a great stay for guests.

You don’t need hotel experience, as leadership and customer-service strengths will be taught. This is a dynamic frontline role with real chances to progress to hotel management.

Qualifications

• No hotel experience required, prior leadership or customer-service background welcome.
• Experience leading teams in fast-paced environments is beneficial.
• Must be able to stay calm and make quick decisions under pressure.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Guest service

Team leadership

Shift management

Decision making

Job description

Whitbread PLC’s Premier Inn in Weymouth is seeking a motivated Hotel Duty Manager to ensure guest satisfaction and smooth daily operations. You’ll lead shifts, coordinate across reception, housekeeping and food service, and support the team to deliver a great stay for guests.

You don’t need hotel experience, as leadership and customer-service strengths will be taught. This is a dynamic frontline role with real chances to progress to hotel management.