Duty Manager | Hands-On Hotel Leader with Guaranteed Hours

Premier Inn; Cannock; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension & Save As You Earn

Discounts on shopping & travel

Job summary

Premier Inn Cannock is looking for a Duty Manager to help lead the hotel during your shift, coordinating reception, housekeeping and restaurant to ensure guests have a great stay.

You’ll lead shifts, coach team members, resolve guest questions, and work across departments. No hotel experience required; leadership potential and calm under pressure matter.

Permanent contract with guaranteed hours; 24 hours per week; the role offers training and a clear path to hotel management.

Qualifications

• Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.
• If you’ve led people before, we can teach you the hotel.
• You may have worked as a: Team Leader, Supervisor, Shift Manager, Assistant Manager.
• Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Job description

Premier Inn Cannock is looking for a Duty Manager to help lead the hotel during your shift, coordinating reception, housekeeping and restaurant to ensure guests have a great stay.

You’ll lead shifts, coach team members, resolve guest questions, and work across departments. No hotel experience required; leadership potential and calm under pressure matter.

Permanent contract with guaranteed hours; 24 hours per week; the role offers training and a clear path to hotel management.