Duty Manager - Gym Operations & Member Experience

JDGYMS; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms in Newcastle upon Tyne is seeking a Duty Manager to oversee daily club operations, open/close duties, and ensure a safe, welcoming environment for members and staff.

You will work with the management team to hit membership targets and revenue goals, uphold brand standards, supervise gym floor staff and cleaners, and deliver outstanding service through professional interactions.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth and commercial performance.
• Experience supporting operational delivery and people leadership.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties.
• Flexible working hours, including early mornings, evenings and weekends as required.
• Adhere to Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standard and conduct safety checks regularly.
• Support membership, revenue and commercial objectives and grow secondary revenue streams.
• Ensure high standards of cleanliness and professional appearance across the club.

Skills

Leadership

Member service

Coaching colleagues

Customer focus

Education

Level 2 Gym Instructor

Job description

JD Gyms in Newcastle upon Tyne is seeking a Duty Manager to oversee daily club operations, open/close duties, and ensure a safe, welcoming environment for members and staff.

You will work with the management team to hit membership targets and revenue goals, uphold brand standards, supervise gym floor staff and cleaners, and deliver outstanding service through professional interactions.