Duty Manager: Active Wellbeing & Community Centre Leader

Castle Point Borough Council; Witham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Castle Point Borough Council is seeking a Duty Manager to be the visible, approachable face of the leisure centre during shifts. You will take responsibility for operational decisions, drive wellbeing initiatives and coordinate staff to deliver a safe, welcoming environment for all visitors.

You will lead on health and safety checks, customer engagement and continuous service improvement, while supporting recruitment and staff development. A proactive, people-focused approach is essential.

Qualifications

• Proven experience in delivering high-quality customer service.
• Experience managing staff and coordinating rotas.
• Understanding of health and safety in a leisure facility.
• Ability to solve problems quickly and effectively in a busy environment.
• Knowledge of wellbeing initiatives and inclusive customer engagement.
• Practical approach to keeping facilities clean, safe and welcoming.

Responsibilities

• Engaging with customers, building relationships and creating a welcoming experience.
• Championing wellbeing initiatives and supporting inactive people to participate.
• Coordinating staff deployment, rotas and cover during shifts.
• Carrying out operational inspections, pool water testing and safety checks.
• Overseeing pool plant operation and safe chemical handling.
• Maintaining cleanliness, security and equipment readiness.
• Resolving customer enquiries professionally and using feedback to improve.
• Responding to incidents and emergencies with first aid support.
• Supporting recruitment, inductions, training and development.
• Promoting activities to reach new customers.
• Providing reception and lifeguard cover when required.
• Reviewing risk assessments and operating procedures; coordinating maintenance with contractors.

Skills

Customer service

People management

Health and safety awareness

Problem-solving

Education

NPLQ

Pool Plant Operator qualification

First Aid at Work qualification

Job description

Castle Point Borough Council is seeking a Duty Manager to be the visible, approachable face of the leisure centre during shifts. You will take responsibility for operational decisions, drive wellbeing initiatives and coordinate staff to deliver a safe, welcoming environment for all visitors.

You will lead on health and safety checks, customer engagement and continuous service improvement, while supporting recruitment and staff development. A proactive, people-focused approach is essential.