Duty Manager — Active Wellbeing & Guest Experience

Working for Essex; Essex; On-site; GBP 35,000 - 39,000; Full time

Job summary

Castle Point Borough Council is seeking a Duty Lead to oversee operations across Waterside and Runnymede Leisure Centres. You will lead shift teams, welcome customers, and help drive the move to an active wellbeing model that encourages participation in activity and improves health outcomes.

The role includes staff deployment, safety checks, risk assessments and incident response, with opportunities to recruit, train and develop colleagues while maintaining high cleanliness and safety standards.

Qualifications

• National Pool Lifeguard Qualification (NPLQ) required.
• Pool Plant Operator qualification required.
• First Aid at Work qualification required.
• Strong customer service skills and people management experience.
• Commitment to safety, cleanliness and high service standards.

Responsibilities

• Engage with customers during your shift to create a welcoming experience.
• Lead and coordinate staff deployment, rotas, and coverage across centres.
• Carry out inspections, water testing and health and safety checks.
• Oversee pool plant operation and safe handling of chemicals.
• Support recruitment, inductions, and staff development.
• Respond to incidents with appropriate first aid and center procedures.
• Promote activities and programmes to attract new customers.

Skills

NPLQ

Pool Plant Operator

First Aid at Work

Customer service

People management

Health & safety awareness

Job description

Castle Point Borough Council is seeking a Duty Lead to oversee operations across Waterside and Runnymede Leisure Centres. You will lead shift teams, welcome customers, and help drive the move to an active wellbeing model that encourages participation in activity and improves health outcomes.

The role includes staff deployment, safety checks, risk assessments and incident response, with opportunities to recruit, train and develop colleagues while maintaining high cleanliness and safety standards.