Duty Manager: Active Wellbeing & Customer Experience

Castle Point Borough Council; Thundersley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Castle Point Borough Council is seeking a Duty Manager to lead on shift across Waterside and Runnymede Leisure Centres, championing an active wellbeing model and delivering exceptional customer experiences.

You'll engage with customers, coordinate staff, ensure safety and cleanliness, and support programme delivery while developing teams and responding to emergencies with trained first aid when required.

Qualifications

• Strong customer service and ability to engage diverse customers.
• Experience in supervising staff and rota management.
• Knowledge of health and safety regulations in leisure facilities.
• Ability to respond to incidents and emergencies with composure.

Responsibilities

• Engaging with customers throughout your shift, building relationships and creating a welcoming, inclusive experience for everyone.
• Championing our active wellbeing approach, helping people who are inactive, living with health conditions or facing barriers to take part feel confident and supported.
• Coordinating staff deployment, rotas and cover to support the centres' activities.
• Carrying out operational inspections, pool water testing and health and safety checks.
• Overseeing pool plant operation and the safe use and storage of chemicals.
• Maintaining high standards of cleanliness, presentation, security and equipment readiness.
• Resolving customer enquiries and feedback professionally, and using what you hear to improve the experience.
• Responding to incidents and emergencies, providing first aid and coordinating staff in line with centre procedures.
• Supporting recruitment, staff inductions, training and development.
• Promoting activities and programmes to reach new customers.
• Providing reception and lifeguard cover when required.
• You’ll also contribute to reviewing risk assessments and operating procedures, coordinating maintenance and working with contractors and suppliers.

Skills

Customer service

People management

Communication

Team leadership

Education

National Pool Lifeguard Qualification (NPLQ)

Pool Plant Operator qualification

First Aid at Work qualification

Job description

Castle Point Borough Council is seeking a Duty Manager to lead on shift across Waterside and Runnymede Leisure Centres, championing an active wellbeing model and delivering exceptional customer experiences.

You'll engage with customers, coordinate staff, ensure safety and cleanliness, and support programme delivery while developing teams and responding to emergencies with trained first aid when required.