Duty Manager

SSP Group; Stansted Mountfitchet; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Discounted meals and parking

Employee discounts

Friends and Family discount app

Training and development programs

Health & wellbeing support

Dynamic, rewarding role

Job summary

SSP Group is seeking a Duty Manager for Stansted Airport, Tortilla, with a base pay rate of £14.31 per hour plus an extra £1.50 per hour for hours between midnight and 6am. The role is full-time (30-40 hours) with shifts starting at 3am and finishing around 11pm, across weekdays, weekends, bank and public holidays.

The ideal candidate will lead a busy team, deliver outstanding service, and handle daily operations, while maintaining energy and a positive atmosphere.

Qualifications

• 5 years of references and Criminal Record Check required.
• 18 years of age or over to perform certain tasks or work on certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

Skills

Team leadership

Customer service

Hospitality experience

Job description

DUTY MANAGER - STANSTED AIRPORT, TORTILLA

Pay Rate: £14.31 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am.

We have Full Time (30-40 hrs) roles available.

Hours of operation are 3am and 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.