Team Leader

SSP UK & Ireland; Bentfield; On-site; GBP 40,832,000 - 45,130,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family discount app

Training & development

Health & wellbeing support

Job summary

SSP UK & Ireland is recruiting a Duty Manager for M&S Simply Food at Stansted Airport. Earn £14.25 per hour, with an extra £1.50 per hour for hours from midnight to 6 am, bringing the rate to £15.75 per hour. The role is full-time (40 hrs) with shifts from 4:30am to 00:30, across weekdays, weekends and holidays.

You will lead a high-energy retail team, manage opening/closing, and ensure exceptional customer service while driving performance and improvements in a fast-paced environment.

Qualifications

• Leadership in busy Retail or Hospitality settings.
• Proven ability to motivate and guide a team.
• Strong focus on delivering excellent customer service.

Responsibilities

• Take ownership of opening, closing and daily operations.
• Lead your team through busy shifts and keep energy high.
• Inspire the team to deliver great customer service and resolve queries.
• Monitor unit performance and drive improvements.
• Experience leading a team in hospitality or retail is ideal.

Skills

People leadership

Customer service

Team management

Retail operations

Job description

About The Role

DUTY MANAGER - M&S SIMPLY FOOD, Stansted Airport

Pay Rate: £14.25 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.75 per hour.

Shift Pattern: Full-Time (40 hrs). Shifts between 4:30am - 00:30(half past midnight). Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

About You

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.