Duty Manager

SSP; Bentfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounted meals

Parking on shifts

Employee discounts

Friends & family discount app

Training and development

Job summary

SSP is hiring a Duty Manager for Burger King at Stansted Airport. The role leads daily hospitality operations, opens and closes shifts, and drives service quality across busy periods. You will manage a team, respond to customer needs, and uphold brand standards in a fast-paced setting.

Shifts are full-time (37.5 hours) with a 23:00–03:00 window and flexibility across weekdays and holidays. A night premium applies to eligible hours. Training and employee discounts accompany this position.

Qualifications

• 5 years of references and Criminal Record Check required.
• Must be 18+ to perform certain tasks and handle alcohol.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts with energy and positivity.
• Inspire your team to deliver great customer service and handle queries.

Skills

Team leadership

Customer service

Work under pressure

Motivation

Job description

DUTY MANAGER - BURGER KING, STANSTED AIRPORT

Pay Rate: £13.35 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.85 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 3am and midnight. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Managerrole, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted meal and parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

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