Duty Manager

SSP Group; Cardiff; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounted meals

Free parking

Employee discounts

Friends and family app

Training and development

Energetic, fast-paced environment

Job summary

SSP Group in the United Kingdom is hiring a Duty Manager to lead teams across busy hospitality sites. You’ll open, close, and run daily operations, motivate staff, and ensure outstanding customer service on a range of brands.

This 30-hour full-time role includes night-shift opportunities with a nightly uplift, requires 5 years of references and a valid criminal record check, and offers prize-winning training, staff discounts, and development programs.

Qualifications

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• need to be 18 years of age or over to perform certain tasks or work on certain shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better!

Skills

Team leadership

Customer service

Problem solving

Shift management

Communication

Job description

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Pay Rate: £13.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £15.25 per hour.

Full Time: 30 hours.

Hours of operation are 3am to 11 pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free Parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.