Duty Manager

Leonardo Hotels; Oxford; Híbrido; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Special hotel room rates UK & Europe

Recognition scheme with vouchers

Talent referral scheme

Wellbeing calendar & training programs

Resumo da oferta

Leonardo Hotels in Oxford is recruiting a Duty Manager to oversee daily hotel operations and ensure memorable guest experiences. You will lead a vibrant team across departments, greeting guests, resolving issues, and supporting recruitment and training activities.

The role involves coordinating with HR for staff activities and managing occasional early/late shifts and weekends to keep the hotel running smoothly.

Qualificações

• Strong operational knowledge to lead hotel areas
• Proven ability to deliver guest experiences that meet brand standards
• Experience recruiting or assisting with interviews in a hotel environment
• Able to coach and train new starters effectively
• Excellent problem-solving skills for conflicts or complaints

Responsabilidades

• Direct day-to-day hotel operations and ensure seamless guest experiences.
• Greet guests, motivate the team and maintain high service standards across departments.
• Support managers with recruitment and interviews as part of the team collaboration.
• Coach and onboard new starters to ensure confidence in their roles.
• Resolve guest issues promptly and professionally to protect brand reputation.
• Collaborate with HR and other departments to run engaging team activities.

Conhecimentos

Operational leadership

Guest service excellence

Interview & recruitment

Coaching & training

Problem solving

Descrição da oferta de emprego

## Duty ManagerApply: Leonardo Royal Hotel Oxford: Full time: Posted Today: JR106381Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will: • Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality • Have strong operational knowledge with the ability to work across departments as required • Support other managers with interviews and recruitment- it’s a team effort • Coach and train new starters- we want everyone to feel confident in their new role! • Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly • Collaborate with your local HR team to host engaging activities for the team • Preferably have experience working in a branded hotel or restaurant.> This role will involve a mixture of early and late shifts, as well as weekends.Some of the perks our Duty Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Duty Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!