Duty Manager

Leonardo Hotel Management (UK) Limited; City of Edinburgh; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Wellbeing Calendar

Ongoing training & progression

Résumé du poste

Leonardo Hotel Management (UK) Limited in Edinburgh is seeking a proactive Duty Manager to lead day-to-day hotel operations and drive memorable guest experiences. You’ll direct strategic initiatives, supervise the team, and act as an ambassador for the Leonardo Hotels brand across the property.

You’ll greet guests, motivate staff to deliver outstanding hospitality, collaborate with HR on recruitment, coach new starters, and resolve issues quickly.

Qualifications

• Experience in fast-paced hospitality environments.
• Experience in branded hotel or restaurant.
• Willing to supervise day-to-day operations and lead the team.

Responsabilités

• Greet guests and motivate the team to deliver great hospitality.
• Oversee day-to-day hotel operations across departments.
• Collaborate with HR on interviews and recruitment.
• Coach and train new starters.
• Manage conflicts or complaints with confidence.
• Work with local teams to organise staff engagement activities.

Connaissances

Operational leadership

Guest service

Team motivation

Problem solving

Interviews & recruitment

Coaching & training

Description du poste

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast‑paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem‑solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant

Some of the perks our Duty Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

Why come join us as a Duty Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.