Duty Manager

Serco Group Plc; Loughborough; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Excellent benefits

Job summary

Serco Group Plc, on behalf of Leisure Solutions Community Trust (LSCT), seeks a Duty Manager to ensure a safe, welcoming leisure centre environment and to lead daily operations for customers and staff.

The role covers supervision, health and safety, staff development, and continuous improvement, with a focus on delivering high-quality services to the community.

Qualifications

• Experience in supervisory or management role within leisure, hospitality or customer-facing environments.
• Strong leadership and people development abilities.
• Commitment to health and safety and delivering high-quality service.
• Ability to make decisions and respond effectively in emergencies.
• NPLQ is required; PPO and First Aid at Work are desirable; Enhanced DBS check is required.

Responsibilities

• Support the Centre Manager and leadership team with day-to-day operation of the leisure centre.
• Take responsibility for shift management, ensuring a safe and welcoming environment for customers and colleagues.
• Lead and support lifeguarding, housekeeping and facility presentation standards.
• Manage incidents, accidents and emergencies, investigations and follow-up actions.
• Support colleague training, induction and development to ensure high standards of service and compliance.
• Drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence.

Skills

Leadership skills

Customer service

Health & safety

Emergency response

Education

NPLQ

PPO

First Aid at Work

Job description

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you'll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups. From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues' development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre. This is an opportunity to take pride in meaningful work that supports healthier communities and helps impact a better future.

What you'll do as a Duty Manager

• Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre
• Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues
• Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre
• Manage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required
• Support colleague training, induction and development to ensure high standards of service and compliance
• Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence

Have experience in a supervisory or management role within a leisure, hospitality or customer-facing environment

• Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues
• Have a commitment to health and safety, customer care and delivering high-quality services
• Be confident making decisions, managing priorities and responding effectively in emergency situations
• Hold a valid National Pool Lifeguard Qualification (NPLQ)
• Pool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable, An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Location: Loughborough Leisure Centre, LE11 3HE Hourly Rate: £13.32 to £13.72 plus excellent benefits Schedule: Permanent, Part-time, 16 hours per week, with flexibility to work evenings and weekends on a rota basis

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).