Duty Manager

Serco; Basingstoke; On-site; GBP 31,000; Full time

Job summary

Serco is looking for a passionate Duty Manager for Basingstoke Aquadrome. This role involves managing facility operations, enhancing customer service, and ensuring safety standards are maintained. Ideal candidates will have prior leadership experience and a commitment to providing excellent service.

Benefits

Free membership at the Centre

Discounted classes and facilities

Free training and DBS check

6% employer matched pension contribution

21 days annual leave + Public Holidays

Qualifications

• Prior experience in team leadership and customer interaction, preferably in the leisure industry.
• Certifications in lifeguarding and first aid are desirable but not essential.

Responsibilities

• Manage day-to-day running of the facility ensuring high standards and safety.
• Supervise operational teams and enhance customer experience.

Skills

Customer Service

Team Leadership

Safety Management

Education

National Pool Lifeguard certificate (NPLQ)

First Aid at work certificate

Job description

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Contact Type: Permanent

Working Hours: 40 per week, on a rota between 5.30am and 10.30pm (5 out of 7 days per week)

Salary: £30,096.94 per annum + Excellent benefits

Here at Basingstoke Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our fun and vibrant team at Basingstoke Aquadrome.

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility, ensuring all activities are delivered to a high standard with safety the priority. You will support the management team in building and maintaining positive relationships with onsite partners, guests, and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, who pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators’ certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Join Us

A place you can make an impact:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.

A place for you: Our staff provide the best possible service for our customers, and we welcome thosewho take similar pride in their work.

What We Offer

• Free membership at the Centreplus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure Benefits - Employee Benefits (moreleisure.com)
  
  

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Outsourcing and Offshoring Consulting

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