Duty Manager

LLOYD'S REGISTER INTERNATIONAL

Guildford

On-site

GBP 29,000 - 31,000

Full time

14 days+

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Benefits offered by this job

Free gym access for you and a +1

Employee discounts and wellbeing

Healthcare Cash plan

Free 24/7 GP access via SmartHealth

Employee Assistance Programme

23 days annual leave + 8 days BH

Internal recognition schemes

Training and progression opportunities

Free onsite parking

Hybrid and family-friendly policies

Sick pay scheme

Employee referral scheme

Company pension

Death in service benefit

Job summary

Horizon Leisure Centres in Guildford is seeking a Duty Manager to oversee day-to-day operations and ensure a first-class customer experience. Reporting to the General Manager, you will lead the operations teams and maintain high standards across the facility.

You should have 2+ years of management experience in leisure, and be capable of coordinating activities, training staff, and responding to issues quickly.

Qualifications

,
2+ years’ experience as a manager or team leader, preferably in a leisure environment.
Emergency Response Training – desirable
First Aid at Work – desirable
Pool Plant Operator – desirable

Responsibilities

Lead and manage the Operations Teams to deliver a first-class customer experience.
Ensure safety, cleanliness and setup of facilities and equipment.
Induct and train new starters and develop existing team members.
Conduct performance management including 1-2-1s, absence, conduct, performance and development.
Implement opportunities for improvement under direction from the General Manager.
Be prepared to travel to other company sites as required.

Skills

Leadership

Team leadership

Customer focus

Communication

Problem solving

Time management

MS Office

Tools

MS Office

Job description

Duty Manager - Guildford

Looking for a vibrant community that rewards, recognizes, and inspires? Join us for competitive pay, growth opportunities, wellbeing initiatives, and an extraordinary workplace culture.

We usually respond within a week

Job title: Duty Manager

Hours: 40

Location: Guildford

Salary: £29,503.63

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Duty Manager, you'll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience for everyone who visits. Working as part of the Duty Management Team and reporting directly to the General Manager, you'll play a key role in leading operations, supporting staff, and driving high standards across the facility.

To be successful in this role, previous experience within the leisure, health and fitness industry is essential.

We are looking for someone who understands the operational demands of a busy leisure environment and can confidently lead teams to deliver an exceptional customer experience.

What does the role involve?

A hands-on role that requires you to:

Use the Horizon HELLO in all customer interactions
Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
Ensure a first-class customer experience is delivered to all visitors
Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
Carry out the induction and training of new starters and the development of existing team members
Conduct a programme of performance management including managing 121's, absence, conduct, performance and continuous development
With direction from the General Manager implement opportunities for improvement
Perform other duties as assigned by the General Manager

Skills and competencies

Good interpersonal, time management and organisational skills
Good teamworking skills and the ability to lead and motivate a team
Business acumen, creative thinking and problem-solving
Energy and resilience
Adaptability and multi-tasking skills
Computer literacy (Microsoft Office)
Customer-focused, approachable and outgoing
Ability to relate to the requirements of customers from all age groups and sectors of society

Your Qualifications:

Emergency Response Training – desirable
First Aid at Work - desirable
Pool Plant Operator – desirable

Your Experience:

2+ years’ experience as a manager or team leader, preferably in a leisure environment

What you can expect from us:

A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
Variety; no two days is the same!
An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits: