Gym Team Leader - Havant

LLOYD'S REGISTER INTERNATIONAL; Havant; On-site; GBP 24,000 - 32,000; Full time

Job summary

Horizon Leisure Centres in Havant is seeking a Gym Team Leader to manage day-to-day gym operations and a frontline team, delivering high standards of service in a lively, welcoming environment.

You will lead recruitment, training, rosters, and health and safety compliance, while ensuring member induction, tailored fitness programmes, and excellent customer care.

The role offers 40 hours per week, a £28,000 salary, and opportunities for growth within a supportive, wellbeing-focused workplace.

Qualifications

• Fitness Industry professional with operational gym experience.
• Experience coaching or supervising colleagues within a team environment.
• Experience handling customer enquiries and resolving routine complaints.
• Experience promoting fitness services and engaging members.
• Maintaining high standards of health, safety, cleanliness and presentation.

Responsibilities

• Lead recruitment and establish a high-performing gym team, mentoring staff.
• Deliver positive leadership, ownership, and accountability; lead by example.
• Improve gym facilities and member offering to enhance experiences.
• Provide best-in-class member experience with excellent customer service and safety.
• Manage staff rota and cover across all opening hours.
• Ensure cleanliness and presentation of gym facilities is maintained.
• Induct new members and tailor fitness programmes, reviewing regularly.

Skills

Fitness Industry experience

Team leadership

Customer service

Communication

Health & safety awareness

Computer literacy

Education

Fitness Instructor Level 3

First Aid at Work

Exercise Referral Level 3+

Job description

Gym Team Leader - Havant

Looking for a vibrant community that rewards, recognizes, and inspires? Join us for competitive pay, growth opportunities, wellbeing initiatives, and an extraordinary workplace culture.

We usually respond within a week

Job title: Gym Team Leader - Havant

Hours: 40

Location: Havant

Salary: £28,000

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

Your Role

In this role you will be responsible for day-to-day gym operations and team members, ensuring that we deliver the highest standards of service to our customers. Your role is key to making sure our gym has a lively atmosphere with teams that create a welcoming and fun environment for everyone.

Your Team

You’ll be leading the Gym team, directly reporting to the Fitness Development Manager.

Your Responsibilities

• Support the Fitness Development Manager with recruitment and establishing a high-performing team. Motivate and mentor team members to create an effective and empowered gym team.

• Provide positive leadership, always taking full ownership and accountability and leading by example.

• Contribute to the continuous improvement of the gym facility and offering to the members.

• Deliver a best-in-class member experience with excelling customer service and ensuring a safe environment at all times.

• Support the achievement of agreed KPI’s, maintaining high levels of positive feedback, member retention and cleaning and health and safety standards.

• Manage the rota to ensure cover throughout all operational and opening hours.

• Ensure the gym facilities are presented at the highest level of cleanliness.

• Ensure the efficient and swift resolution of all enquiries / complaints and to elevate any unresolved issues to the centre manager.

• Make sure all members are correctly inducted and that suitable fitness programmes are issued and regularly reviewed and updated.

• Recognise and reward team members for their performance, using positive leadership skills to develop an empowered team.

• Manage staff effectively, delegating and assigning tasks and developing staff to ensure a continuously high level of service.

• Record all team issues including sickness, absence, attendance, performance and any people management issues that may arise.

• Ensure that team members are adequately trained in all aspects of their work.

• Assist with the development of members of staff to achieve their personal and workplace aims.

• Lead the team on all aspects of professional customer service by going the extra mile, being positive and demonstrating a ‘can do’ attitude

• Ensure good communication within the team and wider business

• Ensure the gym team follows all relevant Health & Safety policies and procedures and that required checks are completed.

• Enforce Health and Safety legislation and ensure all staff comply with Health and Safety policies and procedures

• Ensure regular health and safety checks are completed and training records are reviewed and kept up to date.

• Ensure all equipment and services are properly maintained, service records are up to date

• Support the Centre Manager with all Standard Operating Procedures for the Gym as required.

• Build positive relationships with members, proactively gather feedback and identify opportunities to improve their experience and engagement with the gym.

Your Experience

• Fitness Industry professional with extensive operational experience.

• Experience of supporting, coaching or supervising colleagues within a team environment.

• Experience of managing customer enquiries and resolving routine complaints effectively.

• Experience of promoting fitness services and supporting membership/member engagement activity.

• Experience of maintaining high standards of health, safety, cleanliness and presentation within a fitness environment.

Your Qualifications

• Fitness Instructor Level 3 & Personal Trainer

• First Aid at Work (desirable)

• Exercise Referral qualifications Level 3 or higher (desirable)

Your Competencies & Skills

• Good interpersonal, time management and organisational skills

• Good teamworking skills and the ability to lead and motivate a team

• Business acumen, creative thinking and problem-solving

• Energy and resilience

• Flexibility and multi-tasking skills

• Computer literacy

• A customer-focused, approachable and outgoing personality

• Ability to relate to the requirements of customers from all age groups and sectors of society.

This role will be based at Havant but will be expected to travel to other company site as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

The successful candidate will be subject to an Enhanced DBS check.

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.