Duty Manager

Nuffield Health Guildford Hospital; Greater London; On-site; GBP 18,000 - 31,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Islington Fitness and Wellbeing Club is seeking a Duty Manager to ensure the smooth operation of the club, from opening to closing. You will lead a team, drive member satisfaction and deliver exceptional service.

The role requires strong sales ability, excellent communication, and a proactive approach to safety and environment. You may conduct tours for prospective members and support lifeguard cover where needed.

Qualifications

• Experience in sales and delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to lead by example and support team colleagues.

Responsibilities

• Ensure smooth running of the club, including opening and closing on shift.
• Prioritize member satisfaction and build strong relationships with members.
• Lead by example and guide colleagues while maintaining high standards.
• Conduct tours for prospective members highlighting club benefits.
• Oversee health and safety protocols and address issues promptly.
• Assist in achieving sales targets and supporting lifeguard duties as needed.

Skills

Sales experience

Communication skills

Customer service

Leadership

Job description

Duty ManagerIslington Fitness and Wellbeing Club | Management | Permanent | Full Timeup to £30,555.26 per annum depending on experience40 hours per weekPlease note this role will primarily supervise the clean team.Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.As a Duty Manager, you will:Be responsible for the smooth running of our club; including the opening and closing the club when on shiftPrioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.Lead by example, support and guide your colleagues while upholding the highest quality standards.Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health providesOversee health and safety protocols, addressing any issues swiftly and effectively.Help achieve sales targetsBe able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaksHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.