Duty Manager

Serco Limited; Basingstoke and Deane; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym membership for you and your [

Job summary

Serco Limited, recruiting on behalf of Shropshire Community Leisure Trust, seeks a Duty Manager for Whitchurch swimming and fitness centre. You will oversee daily operations, support staff, and ensure a safe, welcoming environment for visitors.

The role requires leadership, strong customer service, and the ability to respond effectively to incidents. Benefits include gym access and DBS checks, with weekend shifts included.

Qualifications

• Experience in a leisure, sports or customer-focused operational environment.
• Strong leadership and organisational skills, with the ability to coordinate colleagues and prioritise workloads.
• Proactive problem-solving and ability to make decisions in a fast-paced setting.
• Excellent communication skills and commitment to outstanding customer service.

Responsibilities

• Manage day-to-day operation of the facility, ensuring safety and high standards.
• Lead and support colleagues during shifts, allocate tasks and ensure service quality.
• Promote health and safety culture, ensuring policy and regulatory compliance.
• Respond to incidents and emergencies, taking control when needed.
• Monitor facility performance using KPIs and data to drive improvement.
• Build relationships with customers, partners and stakeholders for a welcoming experience.

Skills

Leadership

Customer service

Operational oversight

Emergency response

Job description

Duty Manager

Location: Whitchurch swimming and Fitness Centre, SY13 2BY
Salary: £27,839.67 plus excellent benefits
Schedule: Full time 37 hours per week, working a mixture of earlies, lates and weekends between the hours of 6am & 10pm.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Duty Manager, you'll play a vital role in making sure visitors enjoy a safe, welcoming and high-quality experience. From supporting colleagues and overseeing daily operations to responding to emergencies and maintaining excellent standards, your work has purpose and helps create a positive impact on communities. Every day brings the opportunity to build trust, take pride in what you do, and help people lead healthier, more active lives.

What you'll do as a Duty Manager

• Manage the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
• Lead and support colleagues during shifts, allocating tasks and ensuring excellent service delivery.
• Promote and maintain a strong health and safety culture, ensuring compliance with all policies, procedures and relevant legislation.
• Respond confidently and effectively to incidents and emergency situations, taking control when required.
• Monitor facility performance and contribute to continuous improvement through the use of key performance indicators and operational data.
• Build positive relationships with customers, partners and stakeholders to help deliver a welcoming and enjoyable experience.

Does this sound like you?

• Experience working in a leisure, sports or customer-focused operational environment.
• Strong leadership and organisational skills, with the ability to coordinate colleagues and prioritise workloads.
• A proactive approach to problem-solving and the confidence to make decisions in a fast-paced environment.
• Excellent communication skills and a commitment to delivering outstanding customer service.
• Willingness to complete or hold relevant industry qualifications, including National Pool Lifeguard Qualification, National Pool Plant Operators Certificate and First Aid at Work.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits