Night Duty Manager

Serco Limited; Shrewsbury; On-site; GBP 1,542,257 - 2,196,548; Full time

Benefits offered by this job

Free gym

DBS checks

Swimming lessons

Holiday allowance

Pension scheme

Training & development

Employee wellbeing

Retail discounts

Job summary

Serco Limited, recruiting on behalf of Lilleshall Leisure Trust, invites applications for a Night Duty Manager at Lilleshall National Sports Centre, near Newport, Shropshire. The role covers day and night operations, ensuring safety and a high standard of customer service during an all-night shift.

The position offers an hourly rate up to £13.57 with full-time hours (39 hours/week) from 8pm to 8am, Monday to Sunday, plus a range of benefits and opportunities for development.

Qualifications

• Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
• Previous experience in facility cleaning
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain composed during challenging situations.
• Good IT skills and the ability to solve problems quickly and effectively.
• A First Aid at Work certificate, or a willingness to obtain one.

Responsibilities

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
• Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day
• Lead and support the operational team to deliver a high-quality service across the centre.
• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action where required to maintain service quality.

Skills

Facility management

Supervisory experience

Health and Safety

Facility cleaning

Leisure/Hospitality

Communication skills

IT skills

First Aid at Work

Job description

Night Duty Manager

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to £13.57 per hour, plus excellent benefits
Schedule: Full time 39 hours per week working hours between 8pm-8am, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Lilleshall Leisure Trust.

Lilleshall Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Night Duty Manager to join their team and help make a positive difference every day.

As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.

What you'll do as a Night Duty Manager

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
• Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day
• Lead and support the operational team to deliver a high-quality service across the centre.
• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action where required to maintain service quality.

Does this sound like you?

• Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
• Previous experience in facility cleaning
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain composed during challenging situations.
• Good IT skills and the ability to solve problems quickly and effectively.
• A First Aid at Work certificate, or a willingness to obtain one.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits