Leisure Supervisor

Serco Limited; Oswestry; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Holidays 25 days

Pension up to 6%

Training & development

Health & wellbeing

Discounts

Volunteer program

Employee networks

Leisure benefits

Job summary

Shropshire Community Leisure Trust is recruiting a Leisure Supervisor at Oswestry Leisure Centre. The role focuses on supervising pool activities, ensuring customer safety, and maintaining clean, welcoming facilities as part of a friendly team.

You will report to the duty manager and help deliver high standards of service. Previous leisure experience and a National Pool Lifeguard Qualification with first aid are essential, along with strong swimming skills.

Qualifications

• Experience in a leisure environment and pool supervision.
• Must be safety conscious, able to handle pressurised situations.
• Strong swimming skills and a National Pool Lifeguard Qualification (Royal Life Saving Society) and first aid qualification.

Responsibilities

• Supervise pool activities and maintain high safety and cleanliness standards.
• Assist in delivering services and ensure customer care at a high level.
• Support the duty manager and, in their absence, manage the facility and activities.

Skills

Pool supervision

Leisure industry experience

Customer service orientation

Job description

Location: Oswestry Leisure Centre, SY11 4QB
Contract Type: Full Time
Working Hours:37 hours per week to cover a mixture of shifts Monday to Friday and covering 1 in every 3 weekends
Salary:£25,080.78 per annum + Excellent Benefits

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Supervisor to join their team and help make a positive difference every day.

As the Senior Lifeguard, the purpose of the role will be to work within the centre whilst ensuring customer safety and high standards of service and customer care. You will be reporting to the duty manager and in the duty manager's absence, the successful candidate will be managing the facility and ensure all activities are delivered to a high standard.

Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment.

Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other various discounts.

About you

We are looking to hear from candidates who have previous experience in a leisure environment, as well as previous experience of pool supervision and you can demonstrate a can-do attitude to get the job done.

As the Leisure Supervisor, you'll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you'll need to have strong swimming skills and it's essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) & first aid qualification to be considered for this role.

Why Join us

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Holidays: 25 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• For all Leisure benefits - Trust and Serco Leisure Employee Benefits