Duty Manager

RAD Hotel Group; Alloway; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid overtime

Tips every four weeks

Uniform provided

Staff meal on duty

Staff discount across RAD venues

Ongoing training

Career progression

Birthday incentive

Length of service incentive

Job summary

Brig o' Doon House Hotel, part of RAD Hotel Group, is seeking a Duty Manager to oversee daily hotel operations, ensuring exceptional guest service across all departments. You will lead on-shift teams, resolve guest inquiries, and uphold standards in cleanliness, presentation and service while managing basic financial duties.

The role offers varied shifts, including weekends and holidays, with opportunities for career progression and ongoing training within RAD Hotel Group.

Qualifications

• Experience in supervisory or management role in a hotel or F&B environment.
• Exceptional guest service and problem resolution capabilities.
• Strong organisational and communication skills.
• Ability to multitask and make informed decisions under pressure.
• Flexible hours with weekend/holiday shift availability.

Responsibilities

• Oversee day-to-day hotel operations and ensure departments run to high standards.
• Primary guest contact; handle inquiries professionally.
• Lead and support the shift team; promote high performance.
• Maintain standards through regular checks on cleanliness, presentation and service.
• Manage cash handling and basic reporting.
• Ensure compliance with licensing, health & safety and hotel policies.

Skills

Hotel management

Customer service

Attention to detail

Organisational skills

Multitasking

Communication skills

Flexible hours

Diplomatic approach

Job description

Duty Manager

Brig o' Doon House Hotel

Full Time

We are looking for aDuty Manager to join our team at Brig o' Doon House Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.

Join the award-winning RAD Hotel Group at Brig o’ Doon House Hotel, a renowned destination for weddings, events, and hospitality. Enjoy breath-taking views of the River Doon, Burns Monument, and the historic Brig o’ Doon itself, the iconic setting for the dramatic climax of Robert Burns' famous poem, Tam o' Shanter.

What You’ll Be Doing:

• Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
• Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
• Lead and support the team on shift, fostering clear communication and high performance.
• Maintain hotel standards through regular checks on cleanliness, presentation, and service.
• Manage financial duties including cash handling and basic reporting.
• Ensure compliance with all licensing, health & safety, and hotel policies.

What We’re Looking For:

• Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred.
• Exceptional customer service skills with a genuine desire to exceed guest expectations.
• A keen eye for detail and strong organisational skills.
• The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
• Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
• A positive attitude, professional appearance, and a diplomatic approach.
• Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays.

What We’ll Offer You:

• Weekly pay
• Paid overtime
• 4-weekly tips
• Staff uniform provided
• Staff meal on duty
• Discount across all RAD Hotel Group venues, including dining, stays, spa and more!
• Ongoing training and development
• Career progression opportunities
• Birthday incentive
• Length of service incentive