Dutch-Speaking Customer Success Lead (SaaS/HR Tech)

Shl; Felbridge; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

SHL is seeking a Dutch-speaking Customer Engagement Manager to drive adoption and value realization for client accounts. Based in the UK with hybrid working, you will build strong stakeholder relationships, lead onboarding and value reviews, and act as a customer advocate to resolve issues and mitigate churn.

The role emphasizes data-driven engagement plans and ROI reporting. The ideal candidate has customer success or account management experience in SaaS or HR tech, is fluent in Dutch, and

Qualifications

• Experience in customer success or account management within SaaS or HR tech.
• Dutch speaking required.
• Strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Experience using CRM platforms (Salesforce preferred).

Responsibilities

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Skills

Dutch Speaking

Customer success

Account management

SaaS

HR tech

Stakeholder management

Communication

Presentation skills

Tools

Salesforce

Job description

SHL is seeking a Dutch-speaking Customer Engagement Manager to drive adoption and value realization for client accounts. Based in the UK with hybrid working, you will build strong stakeholder relationships, lead onboarding and value reviews, and act as a customer advocate to resolve issues and mitigate churn.

The role emphasizes data-driven engagement plans and ROI reporting. The ideal candidate has customer success or account management experience in SaaS or HR tech, is fluent in Dutch, and