Dutch Speaking Customer Service Advisor

South West Recruitment Ltd; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training programme

Modern premises

Staff discounts

Charity events

Incentives & rewards

Job summary

South West Recruitment Ltd is seeking a motivated Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs and confidently convert calls into confirmed bookings.

This hybrid role with Canary Wharf, London offers an uncapped commission and comprehensive training in a fast-paced environment. The role requires Dutch and English fluency and a focus on delivering high-quality customer service.

Qualifications

• Fluency in Dutch and English is essential.
• Experience in sales or customer service roles preferred.
• Familiar with call-centre KPIs and performance targets.

Responsibilities

• Convert inbound calls into confirmed holiday bookings
• Conduct needs-based conversations to recommend tailored travel packages
• Maximise revenue through upselling and cross-selling
• Manage booking amendments, cancellations and confirmations
• Follow up on leads and support outbound activity during peak periods
• Maintain accurate customer records and follow internal procedures

Skills

Dutch language

English language

Sales experience

Customer service

Communication skills

Resilience

Job description

We are seeking a motivated and customer-focused

Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a

sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment.

Fluency in Dutch and English is essential.

Location: Hybrid Once Fully Trained - Canary Wharf, London

Salary: £12.79 per hour +

uncapped commission (OTE £3,000 annually)

Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training: Fully office-based

Key Responsibilities

• Convert inbound calls into confirmed holiday bookings
• Conduct needs-based conversations to recommend tailored travel packages
• Maximise revenue through upselling and cross-selling
• Manage booking amendments, cancellations and confirmations
• Follow up on leads and support outbound activity during peak periods
• Maintain accurate customer records and follow internal procedures

What You'll Bring

• Fluent Dutch and English
• Strong commercial awareness and confidence in closing deals
• Excellent communication and rapport-building skills
• Resilience, professionalism and a results-driven mindset
• Ability to multitask across calls, systems and admin
• Experience in travel, tourism or hospitality is an advantage
• Understanding of call centre KPIs and performance culture

What's on Offer

• Excellent training and induction programme
• Modern, recently built premises with staff facilities
• Corporate discounts (gym, restaurants, bars, hairdressing and more)
• Charity and fundraising events
• Incentives, prizes and performance rewards