Dutch-Speaking Travel Sales & Service Advisor (Hybrid)

South West Recruitment Ltd; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training programme

Modern premises

Staff discounts

Charity events

Incentives & rewards

Job summary

South West Recruitment Ltd is seeking a motivated Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs and confidently convert calls into confirmed bookings.

This hybrid role with Canary Wharf, London offers an uncapped commission and comprehensive training in a fast-paced environment. The role requires Dutch and English fluency and a focus on delivering high-quality customer service.

Qualifications

• Fluency in Dutch and English is essential.
• Experience in sales or customer service roles preferred.
• Familiar with call-centre KPIs and performance targets.

Responsibilities

• Convert inbound calls into confirmed holiday bookings
• Conduct needs-based conversations to recommend tailored travel packages
• Maximise revenue through upselling and cross-selling
• Manage booking amendments, cancellations and confirmations
• Follow up on leads and support outbound activity during peak periods
• Maintain accurate customer records and follow internal procedures

Skills

Dutch language

English language

Sales experience

Customer service

Communication skills

Resilience

Job description

South West Recruitment Ltd is seeking a motivated Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs and confidently convert calls into confirmed bookings.

This hybrid role with Canary Wharf, London offers an uncapped commission and comprehensive training in a fast-paced environment. The role requires Dutch and English fluency and a focus on delivering high-quality customer service.