Multilingual Dutch & English Speaking Customer Advisor

South West Recruitment Ltd; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training & induction programme

Hybrid working

Corporate discounts

Incentives & rewards

Charity events

Job summary

South West Recruitment Ltd is seeking a motivated Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven role in a hybrid London environment after training, with a £12.79 per hour base plus uncapped commission (OTE £3,000 annually).

Qualifications

• Fluent Dutch and English required.
• Experience in travel, tourism or hospitality is an advantage.
• Strong commercial awareness and closing deals.
• Excellent communication and rapport-building skills.

Responsibilities

• Convert inbound calls into confirmed holiday bookings.
• Conduct needs-based conversations to recommend tailored travel packages.
• Maximise revenue through upselling and cross-selling.
• Manage booking amendments, cancellations and confirmations.
• Follow up on leads and support outbound activity during peak periods.
• Maintain accurate customer records and follow internal procedures.

Skills

Dutch (Fluent)

English (Fluent)

Sales skills

Communication skills

Job description

We are seeking a motivated and customerâ€‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment.

Fluency in Dutch and English is essential.

Location: Hybrid Once Fully Trained - Canary Wharf, London

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training: Fully office‑based

Key Responsibilities

• Convert inbound calls into confirmed holiday bookings
• Conduct needs‑based conversations to recommend tailored travel packages
• Maximise revenue through upselling and cross‑selling
• Manage booking amendments, cancellations and confirmations
• Follow up on leads and support outbound activity during peak periods
• Maintain accurate customer records and follow internal procedures

What You'll Bring

• Fluent Dutch and English
• Strong commercial awareness and confidence in closing deals
• Excellent communication and rapport‑building skills
• Resilience, professionalism and a results‑driven mindset
• Ability to multitask across calls, systems and admin
• Experience in travel, tourism or hospitality is an advantage
• Understanding of call centre KPIs and performance culture

What's on Offer

• Excellent training and induction programme
• Modern, recently built premises with staff facilities
• Corporate discounts (gym, restaurants, bars, hairdressing and more)
• Charity and fundraising events
• Incentives, prizes and performance rewards

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet‑ups, and company-wide events.