French Speaking – Customer Service Advisor

South West Recruitment; Greater London; Presencial; GBP 16.000 - 23.000; Jornada completa

Descripción de la vacante

South West Recruitment Ltd in London is seeking multiple French-speaking Customer Service Advisors to support a recall project on a temporary basis. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy and accuracy.

This role requires strong communication, ability to work in a fast-paced environment, and collaboration with logistics and regulatory teams. Immediate start available for the right candidate.

Formación

• Fluent written and spoken French (mandatory).
• Excellent written and verbal communication skills.
• Previous customer care experience, preferably within the food industry sector.
• Ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Flexible to work shifts and self-motivated with a team-oriented mindset.
• Experience in high-volume customer service environments where accuracy and compliance are critical is desirable.

Responsabilidades

• Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
• Respond to recall-related emails and written inquiries with tailored, compliant information.
• Log and process cases in the case management system with meticulous attention to detail.
• Arrange sample returns and resolutions in line with recall policies, liaising with logistics teams as needed.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance with recall procedures.

Conocimientos

French

Customer service

Written communication

Verbal communication

Google Suite

Microsoft Office

CRM knowledge

Team player

Herramientas

Salesforce

Descripción del empleo

Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour

Location: Canary Wharf - London

Please note: This is a temporary position for 2-3 weeks, ideal for individuals in between jobs. Immediate start available for the right candidate following a short video interview.

Overview

We are seeking multiple French Speaking Customer Service Advisors to join our team on a temporary basis. This role involves providing exceptional customer care to consumers in the French markets affected by a specialised nutrition product recall. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy, accuracy, and professionalism.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.

Responsibilities

• Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
• Respond to recall-related emails and written inquiries with tailored, compliant information.
• Log and process cases in the case management system with meticulous attention to detail.
• Arrange sample returns and resolutions in line with recall policies, liaising with logistics teams as needed.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance with recall procedures.

Qualifications

• Fluent written and spoken French (mandatory).
• Excellent written and verbal communication skills.
• Previous customer care experience, preferably within the food industry sector.
• Ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Flexible to work shifts and self-motivated with a team-oriented mindset.
• Experience in high-volume customer service environments where accuracy and compliance are critical is desirable.

Day-to-Day

• Engage with consumers via phone and email, addressing their concerns with empathy and professionalism.
• Accurately document all interactions in the case management system.
• Coordinate with internal teams to ensure timely and effective resolutions.
• Stay informed about recall procedures and regulatory requirements to provide accurate information.
• Maintain a calm and supportive demeanor, ensuring a positive customer experience.
• Competitive hourly rate of £14.18 per hour.
• Opportunity to gain valuable experience in a fast-paced, customer-focused environment.
• Immediate start for the right candidate.
• Ideal for individuals seeking short-term work or in between jobs.

If you are fluent in French, have a passion for customer service, and are available for an immediate start, we would love to hear from you.

Job Title: French Speaking – Customer Service Advisor Job Reference: 46613 Salary: £14.18 - 14.18 per hour Sector: Location:

French Speaking – Customer Service Advisor • London, UK