Dutch Medical Information Specialist - Customer Experience

Atrium Workforce Solutions UK Limited; Reigate; On-site; GBP 32,000 - 42,000; Full time

Job summary

Atrium is seeking a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation in Surrey. This PAYE 6‑month role is 37 hours per week with onsite work at 50%, supporting healthcare professionals, patients and caregivers with high‑quality information.

You will handle inquiries in Dutch and English via phone, email, webforms and live chat, document interactions per regulatory standards, and collaborate with international teams to

Qualifications

• Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or related discipline.
• Fluent Dutch (C2) and fluent English; strong communication skills.
• Ability to understand and clearly communicate scientific information.
• Strong attention to detail and documentation skills.

Responsibilities

• Respond to medical and product enquiries via phone, email, webforms and live chat.
• Research and provide accurate medical information using approved resources.
• Deliver high-quality customer experience in both Dutch and English.
• Accurately document enquiries and responses in line with regulatory requirements.
• Identify and report adverse events and product quality complaints.
• Support continuous improvement initiatives and wider Medical Information activities.
• Collaborate with international colleagues to ensure a consistent customer experience.

Skills

Dutch language (native)

English language

Communication skills

Documentation skills

Education

Degree in Pharmacy or Life Sciences

Job description

Atrium is seeking a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation in Surrey. This PAYE 6‑month role is 37 hours per week with onsite work at 50%, supporting healthcare professionals, patients and caregivers with high‑quality information.

You will handle inquiries in Dutch and English via phone, email, webforms and live chat, document interactions per regulatory standards, and collaborate with international teams to