Medical Information Customer Experience Specialist -7747

Talentmark Limited; Tadworth; Híbrido; GBP 28.000 - 37.000; Jornada completa

Descripción de la vacante

Talentmark Limited is seeking a Medical Information Customer Experience Specialist for a six-month contract with hybrid work: 50% in Tadworth and 50% from home. You will handle inquiries, document outcomes, and ensure consistent service across regions.

Key requirements include fluency in Dutch and English, a relevant science degree (pharmacy preferred), and prior medical information experience, with awareness of regulatory and compliance considerations. DBS check may be required.

Formación

• Fluency in Dutch and English required.
• Experience in medical information or related field preferred.
• Understanding of regulatory and compliance aspects related to medical information.

Responsabilidades

• Research and respond to inquiries via multiple channels.
• Document inquiries and responses per SOPs.
• Ensure continuity and quality of service across all covered countries.
• Provide responses in the customer's local language using approved English resources.

Conocimientos

Dutch

English

Medical information

Educación

Science degree

Pharmacy degree (preferred)

Descripción del empleo

Medical Information Customer Experience Specialist Role

Talentmark are recruiting for a Medical Information Customer Experience Specialist to join a company in the pharmaceutical industry on a contract basis for 6 months. This role is hybrid with 50% time in Tadworth and 50% home working.

Company

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.

Salary

£23.43 ph PAYE

Responsibilities

• Research and respond to inquiries received via multiple channels.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedures.
• Ensure continuity and quality of service for customers across all countries of cover.
• Provide response in customer's local language using approved resources in English.
• Identify and report adverse events and product quality complaints within required timelines.

Your Background

• This role requires fluency in Dutch, and English is a must.
• Hold a relevant degree in a scientific subject (pharmacy degree preferred) or have equivalent working experience.
• Some work experience in medical information.
• Understanding of the regulatory and compliance issues relating to the medical function.

It is essential that applicants hold entitlement to work in the UK.

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.