Dual-Site Veterinary Practice Manager

Oakmount Veterinary Centre; Lancashire; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Cycle to Work

Retail discounts

Enhanced family leave

Reduced-cost veterinary care

Job summary

Oakmount Vets and Kingsway Veterinary Hospital in two-site operation across Burnley and Skipton seeks a proactive Practice Manager to oversee non-clinical operations and people management. The role is full-time (40 hours) across two sites with leadership support from the Director and wider management team.

You will drive efficient day-to-day operations, manage rotas and recruitment, and ensure an excellent client journey while upholding regulatory standards and safety.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Good operational and organisational capability, with the ability to manage competing priorities.

Responsibilities

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• Deliver an excellent client journey from first contact through to follow-up care
• Manage rotas, recruitment, onboarding, and team development
• Support financial processes including invoicing, payroll, and stock control
• Monitor performance and support practice growth and improvements
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• Maintain facilities, equipment, and stock levels
• Handle client feedback and resolve issues professionally
• Support marketing and community engagement initiatives

Skills

People management

Operations management

Leadership

Stakeholder management

Job description

Oakmount Vets and Kingsway Veterinary Hospital in two-site operation across Burnley and Skipton seeks a proactive Practice Manager to oversee non-clinical operations and people management. The role is full-time (40 hours) across two sites with leadership support from the Director and wider management team.

You will drive efficient day-to-day operations, manage rotas and recruitment, and ensure an excellent client journey while upholding regulatory standards and safety.