Practice Manager — Veterinary Clinic Ops Leader

Hook Veterinary Centre; Hook; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Cycle to Work

Green Car scheme

Retail discounts

Reduced-cost veterinary care

Job summary

Hook Veterinary Centre in Hook, Hampshire is seeking an enthusiastic Practice Manager to join the team, overseeing non-clinical operations and delivering excellent client and patient care.

You will lead day-to-day operations, manage people, payroll, recruitment, and compliance, supporting clinical teams to deliver high-quality care and maintain a positive culture. This role offers a stable full-time position with competitive benefits.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence

Responsibilities

• Leading and supporting the practice team - fostering a positive and motivated work environment.
• Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
• Managing debt recovery processes and addressing client complaints professionally.
• Ensuring high safety compliance, supporting the team with protocols and risk assessments.

Skills

Leadership

Operations management

HR management

Payroll

Recruitment

Staff development

Debt recovery

Customer service

Safety compliance

Stakeholder management

Job description

Hook Veterinary Centre in Hook, Hampshire is seeking an enthusiastic Practice Manager to join the team, overseeing non-clinical operations and delivering excellent client and patient care.

You will lead day-to-day operations, manage people, payroll, recruitment, and compliance, supporting clinical teams to deliver high-quality care and maintain a positive culture. This role offers a stable full-time position with competitive benefits.