Drivers Mate - Wembley

GXO Logistics, Inc.; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Salary £34,553.14 per year

28 days holiday

Retail discounts across major brands

Continuous training opportunities

Permanent contract

Wellbeing programmes

Pension scheme

Job summary

GXO Logistics, Inc. is expanding its delivery team in Wembley to carry out two-person furniture deliveries for the IKEA contract. You will focus on delivering to customers' rooms and delivering a high quality service with clear communication about ETAs and property checks.

The role is full-time and permanent, working a pattern of 5 days on, 3 days off, averaging 48 hours per week on shifts starting between 06:00 and 08:30. A strong emphasis on safety, customer care and teamwork is required.

Qualifications

• Physically demanding role with lifting and shifting furniture.
• Excellent communication and customer service skills.
• Strong time management and ability to meet deadlines.
• Ability to multitask and solve problems.
• DBS security check required for successful candidate.

Responsibilities

• Work as a 2-person delivery team, delivering furniture to customers' rooms and providing a first-class customer service experience.
• Call customers ahead of delivery to advise of ETA and carry out pre-delivery assessment of the property.
• Provide feedback to site regarding any issues during deliveries.
• Accurately record delivery outcomes on to Flexi Pod system.

Skills

Excellent communication

Customer service

Time management

Multitasking

Problem solving

Job description

Are you someone who likes working on the road? Do you like to ensure customers get a quality service? Do you want a career in a fast-paced logistics company who offer real development? We may have just the role for you.

At GXO, we’re expanding and looking for dedicated Drivers Mates to join our energetic team at Wembley, working on our IKEA contract. As a Drivers Mate you will be delivering furniture for IKEA as part of a 2-person delivery team. Customer service will be at the heart of this role!

This is a full time, permanent role you will be working 48 hours per week on a shift pattern of 5 days on, 3 days off over an 8-week rota with start times between 06:00am and 8:30am.

Pay, benefits and more:

• We are offering an annual salary of £34,553.14
• 28 days holiday
• Extensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more!
• Continuous training opportunities
• Permanent employment contract with an ever evolving and growing market leader
• Extensive wellbeing programmes and initiatives accessible to all employees
• Pension scheme

What you will do on a typical day:

• Working as a 2-person delivery team, delivering furniture products into a room of choice at customers' homes and providing a first-class customer service experience
• Responsible for calling customers ahead of time to advise of ETA and carry out pre delivery assessment of the property
• Provide feedback to site regarding any issues during deliveries
• Accurately record delivery outcomes on to Flexi Pod system

What you need to succeed at GXO:

• This is a physically demanding role which includes lifting and shifting of furniture
• Excellent communication and customer service skills are essential
• Time management skills and comfortable in working to deadlines
• Ability to multitask and problem solve
• DBS security check will be completed on the successful candidate

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.