Driver Quality Coordinator

AO RETAIL LIMITED; Exeter; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Healthcare cashback

Exclusive staff discount

Enhanced parental benefits

Share-save Scheme

Job summary

AO Retail Limited in Exeter is looking for a Driver Quality Coordinator to lead training and onboarding for our self-employed driver network. You will deliver engaging training sessions, present recruitment briefings, and foster a culture of positivity and high performance across the fleet.

You will monitor driver performance, assist with grading, handle driver queries, and support safety and compliance programs to ensure outstanding service for customers.

Qualifications

• Deliver engaging training sessions for drivers.

Responsibilities

• Deliver training sessions to new and existing drivers.
• Lead recruitment presentations to onboard contractors.
• Monitor driver performance and fairness.
• Resolve driver queries and incidents promptly.
• Maintain training records and support audits.
• Promote safety and compliance within policies.
• Support ad hoc retraining as needed.

Skills

Training delivery

Recruitment presentations

Performance monitoring

Safety compliance

Communication skills

IT skills

WMS familiarity

Tools

Microsoft Office

Warehouse management systems

Job description

Step Into a Career That Delivers - Become a Driver Quality Coordinator at AO At AO, we don't just deliver appliances - we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That's where you come in. As a Driver Quality Coordinator, you'll be the heartbeat of our driver network - welcoming new talent, energizing our existing teams, and championing a culture of positivity and performance. You'll be supported by a team that's as ambitious as you are, with the tools and training to help you thrive.

• Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they're confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries - from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.
• A genuine passion for delivering the outstanding service our customers expect and deserve.
• The ability to lead, inspire, and motivate others to perform at their best.
• Confidence in applying a fair and consistent approach to people management.
• Strong communication skills, with the ability to engage effectively at all levels.
• Solid IT skills, including confidence using Microsoft Office and warehouse management systems.

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

• 33 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. Read more How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.